Privacy Policy Page
Privacy Policy
Effective Date: 10/12/2024
At Woolworths Express, we respect and value your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website (https://woolworthsexpress.com/) and services. By using our platform, you agree to the practices described in this policy.
1. Information We Collect
We collect various types of information when you use Woolworths Express. This information includes:
Personal Information
- Account Information: When you create an account, we collect your name, email address, phone number, shipping address, and payment information.
- Transaction Information: We collect details of your purchases, including product details, payment amounts, shipping addresses, and order history.
- Customer Support: If you contact us for support, we may collect information related to your inquiry or request, including communication history.
Non-Personal Information
- Website Usage Data: We collect information about how you interact with our website, including IP address, browser type, operating system, and device information.
- Cookies: We use cookies and similar technologies to collect information about your activity on our site, such as pages visited and time spent. This helps us improve the user experience.
2. How We Use Your Information
We use the information we collect for the following purposes:
- Account Management: To create and maintain your account, process orders, and provide customer support.
- Transaction Processing: To complete transactions, process payments, and manage shipping and returns.
- Improving Services: To improve the functionality and performance of our website and services, personalize your experience, and resolve issues.
- Marketing and Communication: To send you updates, promotional materials, and other communications related to Woolworths Express, unless you opt out.
- Legal Compliance: To comply with legal obligations, enforce our terms of service, and protect against fraud or misuse of the platform.
3. Sharing Your Information
We may share your personal information in the following situations:
- Third-Party Service Providers: We share your information with third parties who help us provide services such as payment processing, shipping, and customer support. These third parties are obligated to protect your data and only use it for the purposes we specify.
- Legal Requirements: We may disclose your information if required by law or in response to a legal request, such as a subpoena, court order, or regulatory request.
- Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your personal information may be transferred to the new owner or operator.
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
4. Data Security
We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and regular security audits. However, please note that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
5. Your Privacy Rights
As a user, you have certain rights regarding your personal information:
- Access: You can request a copy of the personal information we hold about you.
- Correction: You can update or correct your personal information if it is inaccurate.
- Deletion: You can request that we delete your personal information, subject to certain exceptions (e.g., legal or contractual obligations).
- Opt-Out: You can opt out of receiving marketing communications by following the unsubscribe instructions in the emails we send or by contacting us directly.
- Data Portability: In certain circumstances, you can request that we transfer your personal information to another service provider.
To exercise any of these rights, please contact us using the contact information below.
6. Cookies and Tracking Technologies
We use cookies and similar technologies (e.g., web beacons, pixels) to collect non-personal information and enhance your experience on Woolworths Express. Cookies help us remember your preferences, analyze website traffic, and personalize your experience.
You can control cookies through your browser settings. However, disabling cookies may affect certain features and functionality of the website.
For more information on how we use cookies, refer to our Cookie Policy.
7. Children’s Privacy
Woolworths Express does not knowingly collect or solicit personal information from children under the age of 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information.
If you are a parent or guardian and believe we may have collected information from a child, please contact us immediately.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will notify you through the platform or by other means. Your continued use of Woolworths Express after such changes constitutes acceptance of the updated Privacy Policy.
9. Contact Information
If you have any questions, concerns, or requests related to this Privacy Policy, please contact us:
- Email: woolworthsexpress@gmail.com
- Phone: 0330 053 5024
- Address: 2, Chequers Court, 51 Picardy Road, Belvedere, DA17 5QH
