Return Policy Page

Return Policy

Effective Date: 10/12/2024

At Woolworths Express, we strive to provide a seamless shopping experience for our customers. Our Return Policy ensures clarity and fairness for both buyers and sellers on the platform. Please review the policy details below.

1. General Return Policy

Eligibility for Returns

• Buyers can request a return within [insert timeframe, e.g., 14 days] of receiving the product.
• The product must be:
  • Unused, unaltered, and in its original condition.
  • Accompanied by the original packaging, tags, and receipt or proof of purchase.

Non-Returnable Items

The following items cannot be returned:

• Perishable goods (e.g., food, flowers).
• Personal hygiene items (e.g., cosmetics, undergarments) unless unopened and in original packaging.
• Customized or personalized products.
• Downloadable software and digital goods.
• Items marked as "Final Sale" or "Non-Returnable" on the product page.

2. How to Initiate a Return

1. Submit a Request: Buyers must log into their account on Woolworths Express and navigate to the "Order History" section. Select the item to return and click "Request Return."
2. Seller Response: Sellers are required to respond to return requests within [insert timeframe, e.g., 48 hours].
3. Approval & Instructions: If approved, the seller will provide the buyer with return instructions, including the return address and any required shipping labels.

3. Refund Process

Refund Options

• Refunds are processed to the original payment method or as store credit, based on the buyer's preference.
• Refunds are issued after the returned item has been received and inspected by the seller.

Refund Timeline

• Inspection Period: Sellers must complete the inspection of the returned product within [insert timeframe, e.g., 5 days] of receipt.
• Refund Issuance: Refunds will be processed within [insert timeframe, e.g., 7 business days] of return approval.

4. Return Shipping Costs

• Seller-Faulted Returns: If the return is due to the seller's error (e.g., incorrect, damaged, or defective item), the seller is responsible for covering the return shipping costs.
• Buyer-Faulted Returns: For other returns (e.g., buyer changes their mind), the buyer is responsible for return shipping costs unless otherwise specified by the seller.

5. Dispute Resolution

If a buyer and seller cannot resolve a return issue, Woolworths Express offers mediation. To escalate a dispute:

• Contact Woolworths Express Support at woolworthsexpress@gmail.com or call us at 0330 053 5024.
• Our team will review the case and make a final determination.

6. Additional Information

• Damaged or Defective Items: If a buyer receives a damaged or defective item, they must report it within [insert timeframe, e.g., 48 hours] of delivery with photographic evidence.
• Exchanges: Exchanges are subject to seller availability and discretion. Buyers should follow the same process as returns to request an exchange.

7. Contact Us

If you have questions or need further assistance, please contact Woolworths Express:

• Email: woolworthsexpress@gmail.com
• Phone: 0330 053 5024
• Address: 2, Chequers Court, 51 Picardy Road, Belvedere, DA17 5QH