Term Conditions Page

Terms and Conditions

Effective Date: 10/12/2024

These Terms and Conditions ("Agreement") govern your use of the Woolworths Express website (https://woolworthsexpress.com/), which is a platform for buyers and sellers to engage in transactions. By accessing or using this website, you agree to comply with and be bound by these Terms and Conditions.

1. Acceptance of Terms

By accessing or using the Woolworths Express platform, you agree to abide by these Terms and Conditions, as well as any other rules or policies established by Woolworths Express. If you do not agree to these terms, you are prohibited from using the website.

2. Account Registration

• Eligibility: To use Woolworths Express, you must be at least 18 years of age and legally capable of entering into binding agreements.
• Account Creation: To buy or sell on the platform, you must create an account. You agree to provide accurate and complete information when registering and to keep your account information updated.
• Account Responsibility: You are responsible for maintaining the confidentiality of your login credentials and all activity that occurs under your account. Notify us immediately if you suspect any unauthorized access or use.

3. Platform Use

• Buyers: Woolworths Express allows buyers to browse listings, make purchases, and leave feedback for sellers.
• Sellers: Sellers can create product listings, manage inventory, and fulfill orders.
• Prohibited Activities: You agree not to:
  • Engage in fraudulent activities or create fake listings.
  • Post, transmit, or distribute harmful or illegal content.
  • Attempt to manipulate, exploit, or interfere with the platform’s operations.
  • Use the platform to engage in any activity that could harm Woolworths Express or its users.

4. Seller Responsibilities

Sellers agree to:

• Provide accurate product listings, including descriptions, prices, and images.
• Ship products promptly and handle returns and customer inquiries in accordance with our policies.
• Ensure that products meet all legal and regulatory standards.
• Maintain the quality and integrity of their products and services.

5. Transaction Terms

• Pricing: Sellers are responsible for setting their product prices. Prices must be fair and in compliance with all applicable regulations.
• Payment Processing: Transactions will be processed through third-party payment providers. Woolworths Express is not responsible for any issues related to payment processing, including errors or delays by payment providers.
• Fees: Woolworths Express charges a commission on each sale made through the platform. The fees will be disclosed during registration and may vary based on the seller’s subscription plan or selected services.

6. Shipping and Delivery

• Sellers are responsible for packaging, shipping, and ensuring timely delivery of products. Shipping costs and timeframes should be clearly stated in the product listing.
• Buyers should inspect items upon delivery and report any damage or discrepancies within the specified time period.

7. Returns and Refunds

• Return Policy: Sellers must provide a clear return policy for their products. Woolworths Express has a standard return policy that applies if the seller’s policy is not specified.
• Refunds: Refunds will be processed by the seller based on their return policy. In case of disputes, Woolworths Express may assist with mediation.

8. Account Suspension and Termination

Woolworths Express reserves the right to suspend or terminate accounts if:

• You violate these Terms and Conditions or any other policies established by Woolworths Express.
• Your actions harm other users or the platform’s integrity.
• You engage in illegal activities or sell prohibited items.

If your account is suspended or terminated, you may lose access to your account, and you will not be entitled to any refund of fees paid.

9. Intellectual Property

• Platform Content: All content on Woolworths Express, including logos, design, text, and images, is the property of Woolworths Express and is protected by intellectual property laws. You may not use any of this content without express permission.
• User Content: By posting content (such as product listings or reviews), you grant Woolworths Express a non-exclusive, royalty-free, and transferable license to use, display, and distribute the content.

10. Privacy and Data Protection

• Privacy Policy: Woolworths Express collects and processes personal data in accordance with our Privacy Policy. By using the platform, you consent to the collection and processing of your data as outlined in the Privacy Policy.
• Data Security: We take reasonable measures to protect the personal data of users, but we do not guarantee the security of information transmitted over the internet.

11. Limitation of Liability

• Platform Liability: Woolworths Express is not responsible for any losses, damages, or issues arising from transactions between buyers and sellers, or from the use of the platform.
• Seller Liability: Sellers are solely responsible for the quality and legality of their products and services. Woolworths Express is not liable for any claims made by buyers related to the seller’s products.

12. Dispute Resolution

• Mediation: In case of disputes between buyers and sellers, Woolworths Express may offer mediation services to resolve the issue.
• Governing Law: These Terms and Conditions will be governed by and construed in accordance with the laws of the United Kingdom.
• Arbitration: Any disputes not resolved through mediation may be submitted to binding arbitration in the United Kingdom.

13. Modifications

Woolworths Express reserves the right to modify, suspend, or terminate the platform or any aspect of the service at any time. Additionally, we may update these Terms and Conditions. You will be notified of any significant changes, and continued use of the platform constitutes acceptance of the modified terms.

14. Contact Information

For questions or concerns regarding these Terms and Conditions, please contact us at:

• Email: woolworthsexpress@gmail.com
• Phone: 0330 053 5024
• Address: 2, Chequers Court, 51 Picardy Road, Belvedere, DA17 5QH

15. Entire Agreement

This Agreement constitutes the entire understanding between you and Woolworths Express with respect to the use of the platform. Any prior agreements, whether written or oral, are superseded by this Agreement.